Terms & Conditions
These Terms & Conditions outline how we work together to ensure a smooth, clear, and professional cleaning experience. By booking a service with Properly Clean & Co, you agree to the following terms.
Our services
All cleaning services are completed based on the written quote provided prior to your booking. Our work is carried out to a professional, inspection-ready standard, meaning we focus on delivering a thorough clean in line with industry expectations, rather than guaranteeing perfection or outcomes outside our control. Any services not listed in your quote are not included.
What is included and excluded
Your quote will clearly outline what is included in your clean. Unless specifically stated, services such as carpet steam cleaning, pest control, mould treatment beyond surface cleaning, or specialised restoration work are not included. We are happy to discuss additional services if required, prior to your booking.
Payment terms
Payment in full is required 48 hours prior to your scheduled cleaning date. An invoice will be issued 3 business days before your booking to allow time for payment processing. Please note that cleaning will not commence unless payment has been received. This ensures we can confirm your appointment and maintain fair scheduling.
Cancellations and rescheduling
We understand that plans can change. If you need to cancel or reschedule your booking, we kindly ask for at least 48 hours' notice. Cancellations or changes made outside of this timeframe may be subject to a fee, as your booking time has been reserved specifically for you.
Access to property
The client is responsible for ensuring access to the property at the agreed time. This may include key collection, agent access, or lockbox arrangements. If access is not available at the scheduled time, the booking may need to be rescheduled and a fee may apply.
Client responsibilities
To help us deliver the best possible result, we ask that the property is vacant unless otherwise agreed, all personal belongings and valuables are removed, fridges and freezers are defrosted if included in the service, electricity and running water are available, and pets are removed or safely secured.
Re-cleans and quality concerns
If you believe something has been missed, please contact us within 48 hours of your clean. We will happily review reasonable re-clean requests that relate to the original scope of work outlined in your quote. Re-clean requests must be made before any new occupants, agents, or trades have accessed the property after completion, as the condition of a property can change once we leave and we are only able to guarantee the condition at the time of completion.
Property condition
We clean with care and attention to detail. However, some marks, stains, wear, or damage may not be removable. This includes permanent staining or discolouration, wear and tear on surfaces, mould or damage that requires specialist treatment or repair, and paint or silicone condition on walls, grout, or fixtures. We will always clean to the best possible standard within safe and reasonable limits.
Third-party access after cleaning
Once the cleaning has been completed and the property has been handed over, we are not responsible for any changes that occur afterwards. This includes access by landlords, property managers, tradespeople, or other contractors. Our responsibility covers the condition of the property at the time of completion only.
Safety and working conditions
We reserve the right to refuse or adjust work if the property presents unsafe conditions. This may include hazardous environments, excessive mould requiring specialist treatment, biohazards or unsafe waste, or a lack of electricity or water. Your safety and our team's safety remain a priority at all times.
Additional work
If additional cleaning is required outside the original quote due to unforeseen conditions, this will be discussed and quoted before proceeding. No additional work will be carried out without your approval.
Liability
We are fully insured and take great care in every property we clean. However, we are not responsible for pre-existing damage or wear, items not secured or stored safely, changes to the property after completion, or outcomes influenced by third-party access after cleaning.
Acceptance of terms
By confirming your booking with Properly Clean & Co, you acknowledge and agree to these Terms & Conditions.